Fantastic customer service! The owners know every machine inside and out and even let me try out the one I was interested in buying at the store, also very knowledgeable in various types of sewing to provide some good general advice to someone who's new like me. Absolutely appreciated all the information and warm welcoming vibe from this store 🙂 highly recommend for all your sewing needs!
The people are great! I was looking for a sewing machine place that would be honest and reliable. So I phoned a few places asking for a part that my machine doesn't need. This was the only place who were honest and told me I didn't need that part for my machine, all the rest tried to sell one to me telling me it was for my machine. I will always go here as I now know they are honest and helpful.
Great place! I booked a private sewing lesson after I bought my first serger and just couldn't get the machine working. Jasmine was extremely knowledgeable and very helpful. She is a great teacher. I now am using my serger to its full capacity. Thank you!
I am a designer and collector, and have brought in several antique Singer machines to the shop, asking if they could do anything to restore/fix them. They sure could! They have given new life to some very old antique machines. Yasmin and Zuher are remarkable! They do thorough work and do it with integrity. And, they are always friendly and courteous. I always feel welcome in this awesome shop! Highly recommend them for all your sewing machine needs.
I cannot say enough of the wonderful experience I had purchasing my new machine. The owners are extremely knowledgeable, kind and honest. I came in not knowing what I wanted and was helped to choose the best machine for me and my budget. The service at their store is top notch! I cannot wait to have my first lesson with my new machine. Thank you for everything �
My husband and I went in yesterday to get more information about a large embroidery machine, and the whole process was excellent. The owners are incredibly knowledgeable, kind, and genuinely care about their customers. Even after we had bought the machine, they made sure we felt comfortable coming back if we have any questions at all, or just need another crash course in using the machine. Would not hesitate to go back, and recommend to anyone looking for a sewing, serger, or embroidery machine - whether you're a beginner or a seasoned pro.
Just bought a machine there, the gentleman on the phone was kind and helpful and very thorough explaining everything to me. No pressure sales at all purchasing from them and I was well educated on my new machine. I am thrilled to have found this place and will buy from them again without hesitation.
I bought my sewing machine at OSC and had my first sewing lesson with Yasmin to learn about my machine & basic skills. They are very knowledgeable to every machine and service is extraordinary! Honest business practices without hard selling, always a good experience visiting the store. Highly recommended! (y) (y) (y)
Absolutely wonderful service! The shop owners are extremely knowledgeable in their field and will walk you through everything you need to know without hesitation. They're very friendly and open to letting shoppers experience the products before purchasing them.Will absolutely be recommending this business to friends and family!
I can't say enough about this shop and the owners. They are so helpful and knowledgable and take the time to help you about....I am on my second sewing machine and a new serger and loving them...thanks Yasmin and Zuher
I bought my Babylock at the Ottawa Sewing Centre. It was a FANTASTIC experience. I'm so grateful for all the help that I got and I cannot wait to learn more at my lesson in store. I recommend them to everyone!
The service was excellent. They explained to us the difference between the machines we looked at, provided us with good information so we can make the best choice for our needs. They were informative, knowledgeable on the products, friendly and very helpful. I would recommend anyone interested in purchasing a Brother machine to visit the Ottawa Sewing Centre.
I stumbled upon Ottawa Sewing Centre, and I'm thrilled that I did. Not only am I incredibly happy with the new machines I purchased, but I was blown away by the exceptional customer service. This husband and wife duo clearly know their stuff, and have been a valuable asset as I learn new skills on my machines. Cannot recommend them enough!!
Would highly recommend for anyone looking for sewing machine sales or service. Had my machine repaired here after being told elsewhere that I had a cheap machine & if it could be repaired it would be very expensive. Gentleman here fixed the problem as part of the tune-up. Very pleasant people to deal with. Will certainly go back in the future.
It was a pleasure talking to Yasmin. She was very professional and made excellent suggestions on the Brother ScanNCut2 that I purchased online from Montreal. Fast delivery and great prices. Thanks Ottawa Sewing Center.
I was really pleased with the Yasmin's service and professionalism. She took time to show me different sergers, and was able to tell me where I would get the most value for my needs and budget. I did not feel pressured or rushed, and the after sales service and demonstrations offered are very generous and a great relief. Thank you, Yasmin!
I cannot say enough about the excellent service I received yesterday when I went to the Ottawa Sewing Center! Yasmin spent two hours patiently explaining the basics of the machine I wanted to buy. She encouraged me to come back when I had more time and she would further educate me with my new machine. By the time I got home Yasmin had already sent me helpful links on my e mail to explore further. I am thrilled and excited about my new machine and cannot wait to learn more. Thank you!
Ottawa Sewing Center is our go-to place for our sewing/embroidery machines and needs. The staff is super friendly and knowledgeable and will find the answers if they don't know them. Got my new sewing machine from them as well as a big embroidery machine and would recommend them to everyone. Tried a few other places before finding them and will not be looking elsewhere!
I'm so very pleased with the service here. My old Brother embroidery/sewing machine needed repairs, and they were not easy repairs, but Zuher worked through them step by step, keeping me informed about the progress. My machine is now back and working as well as it did when it was new. This is the only authorized Brother repair depot in the Ottawa area that I would trust with repairs. Thanks again - you do excellent work.
I brought in my Mom's serger last week which had stopped working all together - my 84 year old Mom was devastated! I was greeted by the most friendly and knowledgeable people I have ever had the pleasure to meet! I picked up Mom's serger today - all is in perfect working order. A tune-up and some tender loving care was all it needed. Mom was so happy to get her serger back! I was so impressed with the friendly service that I will be bringing in my own serger next for a tune-up as well - it could use a little TLC as well! Thanks for the prompt and friendly service! Christine
Yasmin spent ages with me teaching me how to thread a serger I've had for 30 years or more. I have never threaded it right even when I was sewing with it! She's very patient and even let my husband photograph the steps for me in case I have to do it again! Thanks, Yasmin!
I have called the shop a number of times and these folks have been very patient to answer all of my questions. Today I dropped in to ask their opinion on a vintage Singer I wanted to purchase from kiijiijii. I am so impressed that they took so much time to go over the machine and explain all the basics and accessories. Very generous, very knowledgable, very friendly. It was very refreshing to see a company with so much dedication. This is an excellent place to go for all your sewing needs.
The owners here are so friendly and knowledgeable that it brightens my day each time I visit. My girlfriend and I brought in an old, malfunctioning sewing machine. We were served by Zuher Karimjee, who quickly assessed the problem and gave us a very reasonable quote for the repair. We ultimately decided to buy a new machine, which we are very happy with. Zuher and Jasmin clearly love what they are doing and it shows in their wealth of knowledge and their friendly and attentive service. I would highly recommend a visit, especially if you need a repair.
I just bought the new Juki M-1000 after a nice demo by Yasmin.I have been sewing for 40 years on the same old Singer (which cost my parents a fortune back then), it is a first for me on a serger.The Juki is very nice and simple to thread and the engine sounds so quiet!Yasmin offered all the help that I need, I can just drop by for questions and she can quickly help me on the demo machine if I have difficulties.Overall, I am very happy/satisfied and eager to start sewing with my new Juki!