When you book your service appointment of your sewing machine, we will require 7-10 days from the time of when your machine is booked and drop off at the store. You will be notified of actual service rate after an estimate is done by our technician of what the cost of repair would be! Our repair rates vary on the models of the sewing machine. We offer flat rate system starting from $99.99 + parts (if needed) + tax. If your machine not repairable, we will refund your deposit for the service appointment. The deposit will become part of the repair cost.
All machine repairs are done on-site so you must bring your machine into our store. We provide honest evaluations of repairs. If your machine is not worth fixing we will advise you before repairs are done. Our service department is staffed by full-time, factory-trained technicians, each with over 30 years of experience to insure expert service on all makes and models of sewing machines, embroidery machines and sergers. We install genuine parts only and do not accept any third party or customer provided parts. Our technicians are consistently upgrading their knowledge and skills and are required by the manufactures to be certified to repair and service each new models.