Service Drop-off appointment

    $50.00 30 minutes

    Book your service drop-off appointment here. Bring in your machine any time during business hours on the day of your booking. Current estimated service turn around time is 7-10 working days. There is a non-refundable booking fee of $50.00. This amount is applied towards the total repair amount, should you decide to repair your machine with us.

    Category:

      All machine repairs are done on-site so you must bring your machine into our store. If your machine is not worth fixing we will advise you before repairs are done.

      We require 7-10 business days from the time your machine is dropped off at our store.

      We will notify you of the actual service rate after the estimate is completed by our technician.

      Please note, the booking fee is non-refundable even if your machine is deemed unrepairable. Some reasons a machine could not be not repairable include but are not limited to:
      1. Parts not available
      2. customer decides not to go ahead with the repair due to the cost of parts
      3. machine deemed unrepairable due to customers tempering with the machine
      4. machine that have seized completely with rust or mold

      Repair rates vary on the models of the sewing machine. We offer a flat rate system starting from $99.99 + parts (if needed) + tax. We install genuine parts only and do not accept any third party or customer provided parts.

      Our service department is staffed by full-time, factory-trained technicians, each with over 30 years of experience to insure expert service on all makes and models of sewing machines, embroidery machines and sergers/overlock. Our technicians are consistently upgrading their knowledge and skills and are required by the manufactures to be certified to repair and service each new model.