All machine repairs are done on-site so you must bring your machine into our store. If your
machine is not worth fixing, we will advise you before repairs are done.
Please note, the booking fee is non-refundable even if your machine is deemed unrepairable.
Some reasons include, but are not limited to:
1. Unavailable parts;
2. Prohibitive cost;
3. Prior tampering or self-repair with the machine; or
4. Severe rust or mold.
Repair rates vary on the models of the sewing machine. We offer a flat rate system starting
from $99.99 + parts and tax. We install genuine OEM parts only; we do not accept any third
party or customer provided parts.
Our service department is staffed by full-time, factory-trained technicians, each with over
30 years of experience to ensure expert service on all makes and models of sewing machines,
embroidery machines and sergers/overlock. Our technicians are consistently upgrading
their knowledge and skills and are required by the manufactures to be certified to repair and
service each new model.